1. What We Collect

We collect limited information to deliver and improve our AI-powered search service:

• Indexed Content: When you connect your website, we index your public content (including custom post types, ACF fields, and metadata) to build a searchable dataset.
• Search Activity: We log queries and interaction data (like clicks or follow-up questions) to improve relevance and performance.
• Account Info: Your name, email, billing details, and basic preferences.
• Usage Data: General analytics such as visits, settings used, or feature engagement.

We do not collect passwords, credit card numbers, health information, or any sensitive personal data from your site’s visitors.

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2. How We Use It

We use the collected information to:

• Power your site’s AI-driven search engine
• Personalize results based on context or patterns (when enabled)
• Provide support and product updates
• Monitor for abuse and enforce our Terms of Service
• Improve our platform with aggregated usage insights

We do not sell or rent your data, and we never train third-party AI models on your content without permission.

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3. Third-Party Services

We use established third-party providers for key infrastructure and functionality, including:

• OpenAI – for AI responses
• Cloud hosting (DigitalOcean, AWS) – for secure infrastructure
• Analytics & support tools (e.g., Plausible, Intercom)

These providers may process your data on our behalf under strict data processing agreements. We vet each for compliance and security.

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4. Cookies & Tracking

We use minimal tracking tools to:

• Maintain secure sessions
• Monitor usage patterns
• Help improve dashboard usability

We do not use invasive fingerprinting or third-party behavioral ad tracking.

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5. Data Retention

We retain your indexed content and search logs while your account is active.

• Upon cancellation, we may keep data for up to 30 days for backups, audits, or dispute resolution.
• You can request immediate deletion of specific data or your full account by contacting us.

Some anonymized data (e.g., aggregate usage statistics) may be retained for internal analysis.

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6. Your Rights

Depending on your location (e.g., EU, UK, California), you may have rights to:

• Access, update, or delete your personal data
• Object to how we process your data
• Request a copy of your data
• File a complaint with a relevant regulator

We’ll honor valid requests—just email us.

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7. Security & Shared Responsibility

We use encryption, access controls, and secure architecture to protect your data. But good security also depends on you:

• Use strong, unique passwords
• Monitor who has access to your account
• Keep your API keys and secrets private

We encourage all customers to follow best practices around WordPress security and content governance.

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8. AI Processing Disclaimer

Your indexed content is processed to enable AI-based retrieval and language generation. Depending on your settings, AI may return paraphrased or summarized versions of your content.

If exact quoting or citations are important for your site, we recommend enabling “strict mode” or citation-only answers in your engine settings.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we’ll notify you via email or through your dashboard.

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Contact Us

Questions? Concerns? Contact us at support@searchrovr.com